Delivery is made by a courier company DHL, FedEx Express or DPD and Colissimo International. 

Orders above 150€ free shipping worldwide.

Classic (DHL, Dpd, post international) 3-5 working days. (depends on the country)

Express (DHL, Fedex, UPS) 2-3 working days.

For USA  - we send by DHL or Fedex.

Europe:

Order 0-90€ : Classic 8.40€ 

Order 0-90€ : Express 14.40€ 

Order 90€-150€ : Classic 6€

Order 90€-150€ : Express 12€  

150€< Classic 0

150€< Express 0

USA & Canada:

Order 0-90€ : Classic 24€ 

Order 0-90€ : Express 34€

Order 90€-150€ : Classic 16€

Order 90€-150€ : Express 25€

150€< Classic 0

150€< Express 0

             

Australia, Asia,

Oceania:

Order 0-90€ : Classic 19€

Order 0-90€ : Express 29€

Order 90€-150€ : Classic 15€

Order 90€-150€ : Express 25€

150€< Classic 0

150€< Express 0

Russia:

(by Pochta.ru only)

Order 0-90€ : Classic 19€ Order 90€-150€ : Classic 12€ 150€< Classic 0

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is available in "my account" / "my orders" page or via "guest tracking" on the day that orders are shipped out. Information is sent via email.

INTERNATIONAL SHIPPING

We use Fedex, DHL, Chronopost, Global Mail International shipping services. Please note that the shipping time frames do not include customs processing delays which are out of our control. Please also note that business days do not include weekends or national public holidays.

Free Standard International Shipping is valid for orders that total 150€ or more, excluding the cost of shipping and is automatically applied during the checkout. This offer is also valid with Express International Shipping.

EXPRESS INTERNATIONAL SHIPPING

Express International Shipping takes 2-5 business days for orders to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. LOLA LUNA is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

ADDITIONAL INFORMATION

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@lolaluna-shop.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

LOLA LUNA is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable.