Orders above 250€ free shipping worldwide.
We offer 3 ways of shipping:
1. delivengo 7€ to all countries (Tax excl.), delivered by local postal service.
2. colissimo global mail
3. express - delivered by express carrier like Fedex, DHL or UPS
Shippig to USA - please note, Delivengo and Colissimo global mail are finally delivered by USPS, we send tracking number of USPS to you. Delivengo is delivered by USPS mail - up to 8-11 business days and Colissimo is delivered by USPS priority mail within 5-7 business days.
USA / CANADA orders 250$ shipping FREE
Delivengo / USPS 7€ (6-11 business days)
Colissimo / USPS 23€ (5-7 business days)
Express 32€ (2-4 business days)
JAPAN orders 250$ shipping FREE
Delivengo 7€ / Colissimo global mail 22€ / Express 39€
EUROPE orders 250€ shipping FREE
Delivengo 7€ to all countries
Order 0-90€ : Classic 19€
Order 0-90€ : Express 29€
Order 90€-150€ : Classic 15€
Order 90€-150€ : Express 25€
150€< Classic 0
150€< Express 0
(by Pochta.ru only)
|Order 0-90€ : Classic 19€||Order 90€-150€ : Classic 12€||150€< Classic 0|
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is available in "my account" / "my orders" page or via "guest tracking" on the day that orders are shipped out. Information is sent via email.
We use Fedex, DHL, Chronopost, Global Mail International shipping services. Please note that the shipping time frames do not include customs processing delays which are out of our control. Please also note that business days do not include weekends or national public holidays.
Free Standard International Shipping is valid for orders that total 150€ or more, excluding the cost of shipping and is automatically applied during the checkout. This offer is also valid with Express International Shipping.
EXPRESS INTERNATIONAL SHIPPING
Express International Shipping takes 2-5 business days for orders to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. LOLA LUNA is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email email@example.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
LOLA LUNA is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable.