If the purchased item is found to have manufacturing defects or is not as described, please follow the following procedure complaint:
No later than 14 days after delivery send us an e-mail with information about the defected item, stating the reason for the return. We will inform you about the next steps.
The returned product can not bear traces of use - each item must be complete and pre-packed goods supplied in the original packaging intact. In the case of non-compliance with this condition, the product will not be accepted.
If you want to return or exchange the product:
1. Customer account, navigate to:
MY ACCOUNT / ORDER HISTORY AND DETAILS / CLICK 'ORDER REFERENCE' OR 'DETAILS' / scroll down and select items for the return.
Please provide the reason in message box.
If you want to exchange items provide the new sizes in message box.
Confirm by clicking 'MAKE AN RMA SLIP' and we will receive your request.
2. Guest account:
Enter your order reference and email address to find your order.
You can convert your guest account into customer account to create RMA slip or email us to firstname.lastname@example.org providing details and reason of your return / exchange
Return the purchased product undamaged and in the original packaging together with the receipt or invoice and all its contents to the following address:
Lola Luna Sarl
315 Montee du Valadas
Sentier de la rouvine
30133 Les angles
We will make refund / exchange immediately after receiving your package and notify you by email.
If your return of the product will be rejected (due to damage to the product or signs of use), we will give you at the email address indicated information about the non-acceptance of the return of the product. Within 7 working days to the designated return address we will send the product, covering the cost of shipping.
We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.